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Nami Investments (PTY) Ltd trading as “MY POOL THINGZ”, Registration Number: K2016258242
11 Protea Road, Cloetesville, Stellenbosch, Western Cape, 7600
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Delivery Fees
- Delivery fees are charged based on order value
- Orders UNDER R999.99
- Between R69.00 and R180.00 for all deliveries
- Orders OVER R999.99
- Free delivery
- Orders UNDER R999.99
Which payment methods are accepted in the Online Shop?
We offer yoco online card and eft payment options on our website.
How long will delivery take?
EXPRESS DELIVERIES ( NEXT DAY DELIVERY)
- At present we support EXPRESS delivery via our own delivery logistics to all EAST RAND suburbs.
- The EAST RAND region extends from Germiston in the west to Springs in the east, and south down to Nigel and Heidelburg , and includes the towns of Boksburg , Benoni , Brakpan , Kempton Park , Edenvale , and Bedfordview .
STANDARD DELIVERIES ( 2-5 working days DELIVERY)
Stock is shipped to you from our WAREHOUSE to all areas of SOUTH AFRICA via a COURIER SERVICE partner or subcontractor. Should you require faster delivery time , please contact sales@mypoolthingz 0r Whatsapp +27 69 622 8166 to get a quote for delivery to your area.
Additional delivery costs for above must be pre paid before a delivery can commence ,an invoice will be be sent via e mail and a yoco link or banking details will be presented for payment.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software.
What exactly happens after ordering?
Once you have successfully placed your order with us, you will receive an email confirmation with your order details in the email provided. If you do not receive this within 24 hours, please contact us via our contact page and we will have a look into this for you.
As soon as your order is dispatched from our warehouse you will receive a whatsapp message with packing details and waybill documentation attached. Please allow up to 48 hours for the dispatch of all orders.
Do I receive an invoice for my order?
Yes,as apdf format as well as you can always log into your account to view the invoice anytime